Account – The account created upon registration to use the Software Service.

Additional Viewer – An additional Inspector, Contractor, or Field Agent invited by the initiating Inspector to join the Virtual Inspection as a silent or vocal participant.

Administrator – A person who takes on the role of an Administrator, or Admin, for the purpose of administering VuSpex account holders for Inspectors, Contractors, and Field Agents.

Completed – A Virtual Inspection is “Completed” when the Inspector, Contractor, or Field Agent ends a Connected call by clicking or tapping on the end call button and confirming to end the Virtual Inspection. Upon Completion, the Inspector has the option of resulting the Virtual Inspection or taking no action.

Connected – A Virtual Inspection is “Connected” as follows: (1) an Inspector enters a phone number or email address for a Contractor or Field Agent for the purpose of conducting a Virtual Inspection, (2) an invitation to connect with the Contractor or Field Agent or additional Inspector is sent from the Inspector’s computer and received by the Contractor or Field Agent’s smartphone or by an additional Inspector, (3) the Contractor, Field Agent and/or additional Inspector accepts the invitation to connect by permitting sharing of location information, audio, video, with the initiating Inspector in real-time, and (4) the initiating Inspector receives the aforementioned shared information from the Contractor’s device and the parties are able to communicate with each other with voice, video, and location information in a real-time setting at different locations.

Contractor – A person who signs into the Software Service through the VuSpex APP and/or the VuSpex Contractor Portal for the purpose of connecting, conducting, and completing a Virtual Inspection with an Inspector. The Contractor receives a call from the Inspector on their smartphone and then communicates and is guided by the Inspector through the Virtual Inspection. The Contractor is located at the physical site to be inspected by the Inspector.

Field Agent – A person who signs into the VuSpex Contractor Portal or is called on his or her smartphone by the Inspector for the purpose of connecting, conducting, and completing a Virtual Inspection. The Field Agent receives an SMS text message from the Inspector on his or her smartphone and then connects to, communicates with, and is guided by the Inspector through the Virtual Inspection. The Field Agent is located at the physical site to be inspected by the Inspector. Note that in some cases the Field Agent may be a “remote inspector” guided by the primary inspector. 

Inspection Media – Media content files in the form of photos, videos, inserted markups, written and/or verbally recorded comments, messages, and annotations for the purpose of being added to the Inspection Report and/or being stored in the VuSpex CLOUD™.

Inspection Report – A report in an Adobe® PDF or Microsoft® WORD format that is automatically generated and emailed to the Inspector and/or made available for download by the Inspector shortly after the Virtual Inspection is Completed if Inspection Media was captured during the Virtual Inspection. If no Inspection Media is captured an Inspection Report will not be generated. Virtual Inspections remain available for download until the Inspection Media associated with such report has been removed or deleted by the Customer.

Inspection Result – A set of pre-defined options for the Inspector to select when resulting in the Virtual Inspection, such as Pass, Fail, Need More Information, Re-Inspection, Won’t Do, and so forth.

Inspector – A person who signs into the VuSpex Inspector Portal for the purpose of connecting, conducting, and completing a Virtual Inspection with a Contractor or Field Agent. The Inspector guides the Field agent or Contractor through the Virtual Inspection. The Inspector is stationed at his or her computer desktop/laptop screen and is connected to the Internet.

Offline Inspection Submittal – A variation of a Virtual Inspection that does not require an Inspector’s real-time attention. The Contractor independently submits a form containing Inspection Media. An Inspection Report is automatically generated and sent to the Inspector to review and result the Virtual Inspection.

Software Service – The proprietary VuSpex AC™, VuSpex CLICK™, VuSpex NOW™ software solution provided on a software-as-a-service (SaaS) basis, as well as the other software and other technology utilized by VuSpex to enable the provision of the VuSpex SaaS solutions.

User – Each user being able to access the Software Service and perform Virtual Inspections.

Virtual Inspection – An inspection conducted between an Inspector and one or more Field Agents connected to a call utilizing the Software Service. The parties can capture photos and videos and add comments. 

VuSpex AC™ – An Accela integrated software service for Inspectors and Contractors to schedule, connect, conduct, complete, and result Virtual Inspections and Offline Inspections with an automatically-generated Inspection Report.

VuSpex APP™ – The iOS and Android application for Contractors to Connect and Conduct a Virtual Inspection and submit an Offline Inspection Submittal.

VuSpex CLICK™ – A software service for Inspectors and Field Agents to connect, conduct, and complete Virtual Inspections with an automatically-generated Inspection Report.

VuSpex Contractor Portal™ – The portal into which a Contractor or Field Agent signs in via a mobile or desktop web browser dashboard interface for the purpose of submitting an Offline Inspection Submittal, editing Account information, and scheduling a Virtual Inspection.

VuSpex Inspector Portal™ – The portal into which an Inspector signs in via a mobile or desktop web browser dashboard interface for the purpose of scheduling, connecting, conducting, completing, resulting, communicating, and/or reviewing/downloading Inspection Media and Inspection Reports.

VuSpex NOW – A software service for Inspectors and Field Agents to connect, conduct, and complete Virtual Inspections with an automatically-generated Inspection Report. NOW is a general-purpose, standalone solution that integrates within an agency in a variety of ways.

VuSpex NOW Portal™ – The portal into which an Inspector signs in via a mobile or desktop web browser dashboard interface for the purpose of scheduling, connecting, conducting, completing, resulting, communicating and/or reviewing/downloading Inspection Media and Inspection Reports.

VuSpex SIDES™ – Optional add-on services for VuSpex NOW. These services have an additional cost per inspection. VuSpex SIDES can be enabled or disabled by contacting Support and requesting a change in service.