Minimum System Requirements

In order to have a successful virtual inspection call, you must have the following.

Web Browsers

We strongly recommend that users upgrade to the latest browser version to ensure compatibility support with their browser. VuSpex supports the latest versions of:

PC Windows and Mac macOS

Google Chrome (recommended), Mozilla Firefox, Apple Safari, Microsoft Edge 79+ (Chromium-based versions of Edge)

Note: Internet Explorer is not supported. You must use a compatible browser listed above for VuSpex to work.

iPhone and iPad on iOS

Safari on the latest versions of iOS. (recommended)
Google Chrome for iOS
Microsoft Edge for iOS
Mozilla Firefox for iOS
Duck Duck Go

Android

Google Chrome for Android,
Microsoft Edge for Android
Mozilla Firefox for Android (version 88.1.4 or greater)
Samsung Internet Browser (working on some devices)
Duck Duck Go (not currently working)

VuSpex GO and APP Minimum Requirements

iOS: iOS 11.0 and newer
Android: OS 5.0 Lollipop (API level 21)

Learn more about VuSpex GO

Internet Connection

An Internet connection with at least 540 Kbps download and upload speeds. We highly recommend anything above 10-15 Mbps to have a better experience.
Test your internet speed here: https://live-test.speedtestcustom.com/

If your Internet speed is slow or you suspect it is resulting in bad connectivity, call your Internet provider and talk to them about increasing your Internet speed and upgrading your Internet modem and router hardware. You may also need to discuss adding Wi-Fi extenders to expand the range of your Wi-Fi.

Firewall

Ensure your network does not block VuSpex. It is possible your firewall will block some ports and not allow a VuSpex connection, resulting in failed calls. If you are having trouble connecting while on a workplace network, ask your IT department to look into this.

Tips

Stay updated on news and announcements for operating systems to obtain the latest versions of web browsers.
Internet Speed Test
WebRTC Troubleshooter

SUPPORT

Need a hand?

Visit https://vuspex.com/support/

Email us at support@vuspex.com

Or, call Support: (844) 288-7739 ext. 2

Table of Contents

Web Browsers

PC Windows and Mac macOS

iPhone and iPad on iOS

Android

VuSpex GO and APP Minimum Requirements

Internet Connection

Firewall

Tips

FAQ

VIDEO TUTORIALS

TROUBLESHOOTING

USER GUIDE

SUPPORT

Contact Sales

Support

News