FAQ

Frequently Asked Questions

Where do I get the VuSpex app?

VuSpex has a new mobile app for Contractors called VuSpex GO.

Go here to learn more:

We recommend all VuSpex app users update to VuSpex GO and delete the old VuSpex APP from their phone. Both apps still work, but the new app has many improvements.

The old version of the VuSpex APP is here:

https://vuspex.com/app/

I downloaded the app on my phone, now what do I do?

Have you:

Created an account
Signed-in
Scheduled your inspection with the building department

If so, you should be all set.

See this page for more information:

https://vuspex.com/support/go/

Info on the old VuSpex APP here:

https://vuspex.com/support/app/getting-started/

How do I login to VuSpex GO?

Make sure you have the latest version of VuSpex GO installed:

https://vuspex.com/go/

Sign in with your VuSpex Account

Enter your email
Enter your password
Tap Sign in

If you do not have a VuSpex Account, create one:

Tap “Create Account” on the Sign in screen

If you have an account but forgot your password:

Tap “Forgot password” on the Sign in screen

How do I reset my password?

VuSpex GO

At the Sign-in screen: Tap the “Forgot password” link and follow the instructions.

VuSpex APP

At the Sign-in screen: Tap the “Need Help?” link and follow the instructions.

After you are Signed-in: Tap on Settings –> Account, Edit link. Then tap Reset Password.

VuSpex AC – Inspector portal

Use your Accela credentials

VuSpex CLICK – Inspector dashboard

Click on the Settings Gear Icon, then click Change Password

Help I forgot my password!

If you are having trouble contact:

support@vuspex.com

Tell us you want to reset your password and include your VuSpex account email in the message so we can help you faster.

Why does it say "Data not available" when I try to login to the app?

Download VuSpex GO and delete/remove any old version of the VuSpex mobile app from your device.

https://vuspex.com/go/

Why does it say "Failed Login" when I try to login?

Email: support@vuspex.com

Write a detailed description of your issue.

Why is an incorrect address displaying for my location?

Sometimes the VuSpex mobile app will display a nearby location due to accuracy issues with GPS.

The Inspector should be able to verify your exact location during the live video inspection. Feel free to bring this to their attention during the inspection.

How can I check my internet speed?

Click the link below to run an Internet speed test:

Internet Speed Test

Higher numbers are better.

We highly recommend anything above 10-15 Mbps to have a better experience.

What kind of internet connection do I need for virtual inspections?

Internet Connection

Learn more >

How do I do a Quick Test?

The Quick Test button has been removed from the VuSpex APP and is no longer needed.

A ‘Quick Test’ is not required, BUT a good internet connection at your inspection site is required for a successful virtual inspection.

We recommend doing an “Internet Speed Test” prior to your Virtual Inspection to make sure you have a good enough internet connection.

How?

You can check your internet speed here >

How do I schedule an inspection?

Good question! We find that everyone does things a little differently.

Most areas are still scheduling by phone, text, or verbally. Some Agencies are using the VuSpex GO/VuSpex APP to schedule.

Ask your Inspector, call the building department or check the website for the building department for instructions on how to schedule.

Why is my Inspection Report missing some photos and/or videos?

Don’t panic!

If you are missing some photos and/or videos from your Inspection Report Summary, then it is likely we can recover the inspection media.

Contact us at support@vuspex.com and provide:

Your VuSpex account email address
Name and phone number of the person you called for the inspection
Permit number

Can you help with my Billing question?

Yes, of course.

Email: suport@vuspex.com

Phone: (844) 288-7739 ext. 2

How can I talk to a human for help?

You can call VuSpex Virtual Inspections on the phone. Leave a message if we do not answer and we’ll call you back ASAP.

Support – (844) 288-7739 ext. 2

Sales – (844) 288-7739 ext.1

These numbers are for VuSpex Virtual Inspections software related issues only.

Email – support@vuspex.com

Can I record my inspection?

Inspectors

Yes. You can record as many videos as you like for any amount of time.

Record the entire inspection and capture still image screenshots while recording video. You can also talk to and hear the mobile caller at the same time.

How to Record: In the live inspection window, click the small video record button “REC” to record during your inspection. You will hear a “beep” sound and see a timer counting. Stop recording by clicking the same “REC” red icon. You will hear another beep when the recording stops, then soon after you will see the thumbnail of the video display in the photos and videos tab of the live inspection window.

We recommend planning shorter 30-second to 5-minute recordings with audio narration, but you can record long sessions if desired. For example, 30-60 minutes is fine. (A series of brief videos is easier to review after the inspection than one really long video.)

Contractors / Field Agents

VuSpex GO and VuSpex APP is limited to brief video clips.

The Contractor portal is limited to a 1 GB file size for uploads. We recommend smaller video sizes.

See this page for more information about video recording settings:

https://vuspex.com/support/app/record-video-settings-ios/

Does VuSpex work in the Microsoft Edge web browser?

Yes. Chromium-based versions of Edge (Microsoft Edge version 79+) are supported by VuSpex.

If you are using an older version than update your software or use a fully compatible web browser such as Google Chrome.

Non-Chromium versions of Edge (starting with Microsoft Edge version 17+) are not supported.

Learn more about limitations as detailed here.

Learn more >

What browsers versions are supported?